Return and Refund Policy
Last updated: [DATE]
1. Return Period
You have 30 days from the receipt of your order to return an item that does not suit you, without having to provide a reason. This period extends the legal right of withdrawal of 14 days provided by the Consumer Code.
2. Conditions
To be eligible for a return, the item must be:
- in its original condition, unused or tested only for the time necessary to verify its proper functioning;
- in its complete original packaging, with all accessories;
- accompanied by proof of purchase (order number).
3. How to Make a Return
- Contact us at [EMAIL CONTACT], specifying your order number and the reason for the return.
- We will provide you with the return address and instructions.
- Ship the package. Return shipping costs [ARE YOUR RESPONSIBILITY / ARE COVERED BY US].
4. Refund
Upon receipt and verification of the returned item, we will process the refund to your original payment method within a maximum of 14 days. Initial shipping costs [ARE/ARE NOT] refunded, in accordance with regulations.
5. Defective Product or Order Error
If you receive a defective, damaged, or incorrect product that does not match your order, contact us within [TIME FRAME, e.g., 14 days] at [EMAIL CONTACT]. The return and refund (or exchange) will then be fully covered by us.
6. Contact
For any questions related to a return: [EMAIL CONTACT].