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Privacy Policy

Privacy Policy

Last updated: [DATE]

This privacy policy describes how [COMPANY NAME] ("we," "us," "Voltelio") collects, uses, and protects your personal data when you visit or make a purchase on voltelio.fr (the "Site"), in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

[COMPANY NAME], [LEGAL FORM] with a capital of [AMOUNT] €, registered with the RCS of [CITY] under number [SIRET/RCS], with its registered office at [FULL ADDRESS].
Contact: [EMAIL CONTACT]

2. Data Collected

We collect the following data:

  • Identity and contact data: name, first name, email address, postal address, phone number.
  • Order and payment data: products ordered, amount, history. Banking data is processed directly by our secure payment provider and is not stored by us.
  • Navigation data: IP address, browser type, pages viewed, via cookies (see our Cookie Policy).

3. Purposes and Legal Bases

  • Process and deliver your orders — contract performance.
  • Manage customer relationships and after-sales service — contract performance / legitimate interest.
  • Send you marketing communications — consent (which you can withdraw at any time).
  • Comply with our legal and accounting obligations — legal obligation.
  • Improve the Site and prevent fraud — legitimate interest.

4. Data Recipients

Your data may be transferred to our subcontractors involved in processing your order: site host (Shopify), payment provider, carriers, and our preparation/shipping partner. These providers only use your data for the purposes of the service and are bound by confidentiality.

Some providers may be located outside the European Union; in such cases, appropriate safeguards (standard contractual clauses) are in place.

5. Data Retention Period

Your data is stored for the period necessary for the purposes described: order data for [DURATION, e.g., 3 years] for customer management purposes, and up to 10 years for accounting documents (legal obligation). Marketing data is retained until you withdraw your consent.

6. Your Rights

In accordance with the GDPR, you have the rights to access, rectify, erase, restrict, object to, and portability of your data, as well as the right to define guidelines regarding their fate after your death. To exercise these rights, please contact us at [EMAIL CONTACT].

You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

8. Contact

For any questions regarding this policy, please write to us at [EMAIL CONTACT] or at [FULL ADDRESS].